Appointment Type and Fees

Please read this before booking online

If it is the first time you are booking an appointment online -

select REGISTER HERE.

If you are a existing client Login and select Book Appointment

Choose option 1 or 2 depending on if you would like to book a Psychology Telehealth appointment or a Psychology Face to Face appointment

Select Filter by Category and select:

Option 1 for Telehealth (psychology) or

Option 2 for Face to Face (psychology)

Select your preferred appointment type from the menu (if in doubt read the description below the appointment type to help you select the correct option.

Select the date and time that suits your best (Note only the times for that appointment type will be displayed on the calendar - sometimes appointment are only available in a few weeks)

Check your appointment time and select Next

On the next screen, you may add any relevant notes and if required pay the fee and finalise your booking

An email will be sent to you confirming your appointment.

If you want to cancel or reschedule a booked appointment

Login

Select My Appointments

Select the appointment you want to cancel or reschedule

Click on the little X in the top right hand corner of the box where your appointment information is displayed.

You will be asked to confirm cancellation of your appointment.

Then book another appointment at a time more suitable to you

If you paid online for this appointment, and you cancelled more than 2 business days before your appointment, the fees will be refunded into your bank account within a business day or two.

Please note: Unfortunately accessing the location for our face-to-face appointments includes a flight of stairs so may not be suitable if you have difficulty with mobility. We do however also offer Telehealth Psychology appointments as an alternative.

QUEENSLAND POLICE SERVICES (QPS)

There is no fee payable for Queensland Police Officers, as your appointment costs will be covered directly by QPS. Details and subsequent appointment scheduling will be discussed with you at your first appointment.

For further information – please refer to How SelfRefer works

MEDICARE REBATES

You don’t need a referral from a GP or psychiatrist to see a psychologist. However, you need a referral to claim Medicare rebates.

To know whether you are eligible to claim Medicare Rebates, you need to make a long appointment with your GP or see your psychiatrist. They will assess your eligibility and refer you to a Psychologist under a Mental Health Care Plan (MHCP). They may also ask you to complete the K10 Anxiety and Depression test.

Please note that Healthy Mind Academy is a private psychology clinic and does not offer bulk billing.

The fee for the appointment is payable at the time of booking your appointment. Clients with a Mental Health Care Plan from a GP or a referral from a Psychiatrist can claim Medicare rebates (after they have completed their appointment) for part of the fee. Currently this rebate is $93.35 (2024). This is reviewed around November of each year.

No Medicare rebates are available for psychological reports, letters, or couples counselling.

PRIVATE HEALTH

The fee for your psychology appointment is payable at the time of booking your appointment.

If you have Private Health insurance, you may be eligible to claim rebates for sessions with a psychologist. (after you have attended your appointment).

The cover level and applicable waiting periods vary between Health Insurance providers and depend on your extras cover policy.

Please get in touch with your private health insurance to determine eligibility and how much funding you are entitled to claim for psychological sessions.

Please see below the psychological session item codes:

100 – Initial Individual Therapy Session with a Psychologist

200 – Follow-up Individual Therapy Session with a Psychologist

Please claim any rebates directly from your health insurance after the session with your psychologist. This can usually be done easily through their online portal.

(Please note that you may not claim a rebate from Medicare and your Health Insurance for the same appointment).

WORKCOVER QUEENSLAND

WorkCover Queensland funds eligible persons for psychological services to help workers in Queensland recover from work-related injuries.

Healthy Mind Academy offers flexible and convenient Telehealth psychology services for injured workers anywhere in Queensland. Limited face to face appointments are available in Cleveland, 4163

To be eligible for WorkCover Queensland funded psychology you need a General Practitioner (GP) referral and a current WorkCover Claim number..

Once you have a WorkCover Claim number, please book your psychology appointment through our website, selecting WorkCover, and enter your Claim number when prompted to do so. There is no fee payable, as your appointment costs will be covered directly by WorkCover if you have approval from Workcover for Psychological therapy.

NDIS

If you are Plan Managed and have a NDIS Plan in place (with approved psychological services), choose the NDIS option when booking your appointment.

If uncertain, please discuss with your support coordinator.

Healthy Mind Academy will send an invoice to your Plan Manager on the day of your appointment.